{ "meta" : { "LastUpdated" : "2022-08-15T04:16:03.082Z", "TotalResults" : 1, "Agreement" : "Use of the APIs and any related data will be subject to the terms of the Open Licence and subject to terms and conditions", "License" : "https://www.openbanking.org.uk/open-licence", "TermsOfUse" : "https://www.openbanking.org.uk/terms" }, "data" : [ { "Brand" : [ { "BrandName" : "RBS", "Notes" : "*Telephone Service may differ for customers who have Commercial Relationship Managers. These customers should call their Commercial Relationship Manager using the individual number provided to them. 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"24HourHelp" : "Yes", "OtherMatterType" : [ ], "ContactDetails" : [ ], "ServiceMatterAvailabilityMethod" : [ { "MatterMethodType" : "Telephone", "24HourAvailable" : "Yes", "OtherContactMethodType" : [ ], "Day" : [ { "Name" : "Friday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Monday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Saturday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Sunday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Thursday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Tuesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Wednesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] } ], "NonStandardAvailability" : [ ] }, { "MatterMethodType" : "InternetBanking", 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"AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Sunday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Thursday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Tuesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Wednesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] } ], "NonStandardAvailability" : [ ] } ] } ] }, "ServiceMatterContactDetails" : { "MatterAvailabilityMethod" : [ { "MatterMethodType" : "Telephone", "ContactTypeDetails" : [ { "ContactType" : "Phone", "ContactContent" : "Scotland: 0345 600 2230 \nEngland & Wales: 0345 307 0900\n\nRelay UK*:\nDial 18001 and then 0345 600 2230 (Scotland) or 0345 307 0900 (England & Wales)" } ] }, { "MatterMethodType" : "InternetBanking", "ContactTypeDetails" : [ { "ContactType" : "WebChatApp", "ContactContent" : 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: [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Wednesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] } ], "NonStandardAvailability" : [ ] } ] }, { "ActionType" : "CancellingCheque", "24HourAvailable" : "Yes", "OtherActionType" : [ ], "ExecutionChannelDetails" : [ { "ExecutionChannelType" : "Phone", "ChannelContent" : "Scotland: 0345 600 2230 \nEngland & Wales: 0345 307 0900\n\nRelay UK*:\nDial 18001 and then 0345 600 2230 (Scotland) or 0345 307 0900 (England & Wales)", "ChannelDescription" : "Telephone banking" }, { "ExecutionChannelType" : "WebChatApp", "ChannelContent" : "https://www.rbs.co.uk/business/ways-to-bank/digital-banking.html", "ChannelDescription" : "Internet banking" }, { "ExecutionChannelType" : "MobileApp", "ChannelContent" : "https://applink.rbs.co.uk/text-mobile-application/traffic/8102593", "ChannelDescription" : "Mobile banking" } ], "ServiceActionAvailabilityMethod" : [ { "ActionMethodType" : "TelephoneBanking", "Day" : [ { "Name" : "Friday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Monday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Saturday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Sunday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Thursday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Tuesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Wednesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] } ], "NonStandardAvailability" : [ ] } ] } ] }, "OperationalSecurityIncidentMetrics" : { "OperationalSecurityIncidentMetricsDetails" : [ { "IncidentMetricsType" : "TotalNumberIncidentReported", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2022-06-30", "IncidentCount" : 5 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2021-07-01", "ToDate" : "2022-06-30", "IncidentCount" : 18 } ] }, { "IncidentMetricsType" : "IncidentsAffectingTelBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2022-06-30", "IncidentCount" : 0 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2021-07-01", "ToDate" : "2022-06-30", "IncidentCount" : 0 } ] }, { "IncidentMetricsType" : "IncidentsAffectingMobBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2022-06-30", "IncidentCount" : 2 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2021-07-01", "ToDate" : "2022-06-30", "IncidentCount" : 5 } ] }, { "IncidentMetricsType" : "IncidentsAffectingInternetBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2022-06-30", "IncidentCount" : 3 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2021-07-01", "ToDate" : "2022-06-30", "IncidentCount" : 7 } ] } ] }, "ComplaintsData" : { "CompliantsDataDetails" : { "CompliantsDataAvailable" : "Yes", "CompliantsInfoURL" : "www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/the-royal-bank-of-scotland-plc.html", "OmbudsmanURL" : "www.ombudsman-complaints-data.org.uk/", "Notes" : "Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.\nThe most recent summary is available here. (https://www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/the-royal-bank-of-scotland-plc.html)\nThe Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/." } }, "AccountOpeningTimeLineDetails" : { "AccountOpeningURL" : "business-account-opening-guide.ukfinance.org.uk/?", "AccountOpeningDocumentationURL" : "business-account-opening-guide.ukfinance.org.uk/?", "Note" : "Go to business-account-opening-guide.ukfinance.org.uk/? to find out how you can open an account, and what information and documents you need to give us to open an account.", "AccountOpeningTimelineParameters" : [ { "OpeningAccountTimelineType" : "OpenCurrentAccountsAvailability", "Notes" : "The figures provided demonstrate time taken to open the account from submission of the initial application through to when account details are provided to the customer. These figures may included time attributed to collecting further information and/or documentation from the customer", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 7 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 70 } ] }, { "OpeningAccountTimelineType" : "DebitCardAvailability", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 3 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 6 } ] }, { "OpeningAccountTimelineType" : "InternetBankingAvailability", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 15 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 15 } ] }, { "OpeningAccountTimelineType" : "OverdraftAvailability", "AccountOpeningTimelineMetrics" : [ ] } ] }, "CardReplacementTimeLine" : { "CardReplacementTimeLineDetails" : [ { "CardReplacementTimeline" : "DebitCardReplacement", "CardReplacementTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 3 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 6 } ] } ] }, "AccountOpeningSummary" : { "DocumentAndInfoURL" : "www.business-account-opening-guide.ukfinance.org.uk", "SummaryDescription" : "To open any of our accounts, a new customer will need to provide us with the documents and information set out at www.business-account-opening-guide.ukfinance.org.uk. We may request additional information or documents in individual cases.", "AccountOpeningSummaryDetails" : [ { "AccountOpeningChannelType" : "OpenAccountWithoutVisit", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "VisitBranchWithoutAppointment", "ChannelUsage" : "No" }, { "AccountOpeningChannelType" : "SendingDocumentElectronically", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "OpenAccountByPost", "ChannelUsage" : "No" } ] } } ] } ] }